Refund policy

30-Day Returns
You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Must be in original packaging

  • All tags, seals, and accessories must be intact

  • Proof of purchase is required

To start a return, contact us at:Please include:

  • Your order number

  • Reason for the return

  • Photos if the item is damaged or incorrect

Returns sent without prior approval will not be accepted.

Once your return is approved, we’ll send you:

  • A return shipping label

  • Clear instructions on how and where to send your item

Return address will be provided after approval.

Damaged, Defective, or Incorrect Items
Inspect your order immediately upon delivery helptruenova@gmail.com

If your item is damaged, defective, or incorrect, contact us within 48 hours

We’ll evaluate the issue and resolve it quickly with a replacement or refund.

Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:

  • Personal care, beauty, or grooming products

  • Perishable goods

  • Customized or personalized items

  • Hazardous, flammable, or regulated materials

  • Sale items and gift cards

If you’re unsure whether your product qualifies, email us before purchasing.

Exchanges
We don’t process direct exchanges.
The fastest option is:

  1. Return your original item

  2. Once approved, place a new order for the item you want

This ensures faster delivery and accurate inventory tracking.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days of delivery without providing a reason.

Conditions:

  • Item must be unused and in original packaging

  • Proof of purchase required

  • Return shipping costs may apply unless the item is defective

Refunds
Once we receive and inspect your return:

  • You’ll be notified of approval or rejection

  • Approved refunds are issued to your original payment method within 10 business days

Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, contact us at:
support@thetruenova.com

Contact Us
For any return, refund, or order-related questions:
📧 helptruenova@gmail.com

If your item is damaged, defective, or incorrect, contact us within 48 hours

Clear. Professional. Trust-building. This policy protects your business while making customers feel safe buying from you.